Knowledgebase

 Backup storage

For how long the backup is stored? How much does it cost? There are three backup slots  and they...

 BBB with Moodle and Greenlight

Can I use both Greenlight and Moodle? I would like to hold some webinars using Moodle and others...

 Discount for prepayment

Will I have any discount for prepay ahead? Yes, we are interested in a long collaboration with...

 Domain and subdomain for Bbb and Canvas

Can bbb and canvas be on the same domain with two different subdomains? Yes, Canvas can be on...

 Exceeding of limits

Is it possible to let more people be connected during the session than it is recommended by my...

 Greenlight panel

Do you have a web panel to manage BBB (schedule meetings. multi user...) other than Greenlight?...

 High video quality of stream

We need higher video quality on our bbb video stream. Can you solve this problem? We set...

 Integration of BBB and Canvas

Will our canvas and bbb be intergrated automacially, or will we need to do some setup on our end?...

 Limit of webcameras

How many webcameras can be turn on concurrently during the session?   It is recommended to use...

 Limits for BigBlueButton Demo

How many users can join on the free version and how many minutes do you get per session?   For...

 Recordings for multipal users

There are several users, is email the only way to receive the download link?  At the moment...

 Servers we offer

What kind of servers do you offer? We install all our products on bare-metal dedicated servers...

 Set up and technical support

Should I pay extra-money for set up and support?   No, our clients have these services included...

 Time needed for setting up

How long would it take to set up? Usually it takes 1-2 hours to setup BigBlueButton hosting....

 Upgrade process

Can I upgrade/downgrade my invoice in case we ave more/less customers?   Yes, you can upgrade...

 Upgrades

Do I have to install upgrades of Canvas/BBB/Moodle/Jitsi Meet or you manage evrything? We manage...

 Video-recordings

In what format can I download the recordings of sessions? How long should I wait for having them...

 White labeling

Can you offer White Label Service? Yes, Whitelabeling/Branding service includes: your custom...

 Word Press with BBB

Can I use BBB on my WordPress? Yes, BigBlueButton can be integrated with WordPress via...