Preguntes Freqüents - FAQ

Backup storage For how long the backup is stored? How much does it cost? There are three backup slots and they...

BBB with Moodle and Greenlight Can I use both Greenlight and Moodle? I would like to hold some webinars using Moodle and others...

Discount for prepayment Will I have any discount for prepay ahead? Yes, we are interested in a long collaboration with...

Domain and subdomain for Bbb and Canvas Can bbb and canvas be on the same domain with two different subdomains? Yes, Canvas can be on...

Exceeding of limits Is it possible to let more people be connected during the session than it is recommended by my...

Greenlight panel Do you have a web panel to manage BBB (schedule meetings. multi user...) other than Greenlight?...

High video quality of stream We need higher video quality on our bbb video stream. Can you solve this problem? We set...

I need 180 people to be connected I need 180 people to be connected at the same time, what hosting plan do I need? The "200 Online...

Integration of BBB and Canvas Will our canvas and bbb be intergrated automacially, or will we need to do some setup on our end?...

Limit of webcameras How many webcameras can be turn on concurrently during the session? It is recommended to use...

Quantity of users and rooms Does BigBlueButton have limitation on concurrent users? You can divide the session into...

Recordings for multipal users There are several users, is email the only way to receive the download link? At the moment...

Servers we offer What kind of servers do you offer? We install all our products on bare-metal dedicated servers...

Set up and technical support Should I pay extra-money for set up and support? No, our clients have these services included...

Upgrade process Can I upgrade/downgrade my invoice in case we ave more/less customers? Yes, you can upgrade...

Upgrades Do I have to install upgrades of Canvas/BBB/Moodle/Jitsi Meet or you manage evrything? We manage...

Video-recordings In what format can I download the recordings of sessions? How long should I wait for having them...

White labeling Can you offer White Label Service? Yes, Whitelabeling/Branding service includes: your custom...

Word Press with BBB Can I use BBB on my WordPress? Yes, BigBlueButton can be integrated with WordPress via...